© 2024 Duvalvi. All Rights Reserved.
Welcome to Duvalvi. These terms and conditions define the rules and regulations for the use of the Duvalvi Website.
By accessing this website, we assume that you accept these terms and conditions in full. Do not continue to use the Duvalvi website if you do not accept all terms and services mentioned on this page.
General conditions of Sale
1 - Field of application
1.1. These sales conditions apply:
(a) to all offers contained in this website - also called "site" - issued by Duvalvit Unip. Lda, hereinafter referred to as the COMPANY, headquartered at Rua Quinta de Santo Amaro 12, Vila Franca de Xira, Portugal and with NIF:516754599;
(b) to all agreements and relationships concluded between the COMPANY and any customer who places orders through this website.
1.2. The COMPANY only accepts orders for products through this website, subject to these conditions of sale.
1.3. The general conditions of sale are the only ones that apply and supersede all other conditions, except prior agreement, express and in writing. The COMPANY may occasionally modify certain provisions of its general conditions, and it is also necessary that they be re-read each time you visit the website www.duvalvi.com. We consider that when the order is validated, the customer is automatically accepting our general conditions of sale.
2 - Registration and Order Process
2.1. Registration
To make your purchases through this website, you will either have to register in advance (in the upper left corner under "Login / Registration" or "Proceed to Checkout" directly in the shopping cart. The data requested for registration are:
Telephone
desired password
Later, when checking out, you will be asked:
Name
Surname
Telephone
Address
Delivery Method
Tax Identification Number
2.2. Order
2.2.1. Choice of Products
The products presented on this website are grouped by several Categories: CATEGORIES. These categories are identified in the top menu. By choosing one of these categories, you will have access to the category belonging to the selected area, as well as the list of products.
In each of these categories there may still be aggregated subcategories. By selecting a category or subcategory you will have access to the list of products.
The products displayed on the website that you wish to order must be placed in the shopping cart, using the “Add to cart” option. You can also obtain more detailed information about the products displayed by clicking on the product name to access detailed images of the same, their designations and references, characteristics, other models, etc.
2.2.2. Shopping cart
Once you have placed all the products you want to order in your shopping cart, you can proceed and complete your order. For this purpose, the following steps must be observed:
Step 1 – Identification;
If you have already logged in, you can go to Step 2.
Step 2 – "Proceed to Checkout";
Step 3 – Contact Information, Shipping Information and Billing Address - "Go to Shipping";
Step 4 – Order Information and Delivery Method - "Go to Billing";
Step 5 – Order Information and Billing Address - "Go to payment";
Step 6 – Order Information and Payment Options;
Step 7 - "Place the order" and you are directed to the respective payment method;
After confirming your order, you will receive an e-mail reply upon receipt of your order.
2.2.3. Order Acceptance
Confirmation of the availability of the ordered products and the acceptance of your order will be carried out by sending a new e-mail.
Only with this acceptance by the COMPANY will the agreement be formed that obliges duvalvi.com and the customer, and of which these sales conditions form part.
The COMPANY may withdraw, at any time, any offer or change the price indicated until the agreement with the customer exists.
The COMPANY cannot be held responsible for any typographical errors.
We try to present the products in photographs as real as possible, but some variations may occur.
3 - Shipping Policy
3.1. Orders are sent via CTT in 1 (one) or 2 (two) working days, taking into account whether the order is placed before or after 4 pm, for shipments to Portugal or the Islands. For international shipments, the shipping method is CTT Internacional.
International orders may be subject to delays in their passage through customs and customs or import taxes once they arrive in the destination country outside the European Union.
3.2. For orders worth €50.00 or more for delivery in Portugal, we offer shipping costs.
3.3. The delivery of the order is carried out at the address indicated by the Customer.
3.4. Orders will only be sent after confirmation of stock availability and confirmation of payment, being dispatched by CTT.
3.5. It is the responsibility of the Customer to ensure that it is available on the day of delivery of the order, there is the possibility of tracking and ordering via the CTT website, at ctt.pt
3.6. If, at the time of delivery of the order, there is no one at the indicated address, the order will be forwarded to the nearest CTT point. The Customer may collect the same at the CTT point during a period of 6 (six) business days. If the same is not claimed or the delivery is not successful, the order will be returned to the COMPANY.
3.7. The COMPANY respects the order deadlines as long as stock is available and does not guarantee the mentioned deadlines during promotional periods, sales or festive seasons.
In the event that one of the ordered products is not available in stock, the COMPANY will contact the customer by e-mail or by telephone within 24H from the date of the order, the COMPANY will make its best efforts with the aim of delivery of the products on the scheduled date, but cannot be held responsible in case of delay for any reason.
3.8. See these conditions at: Shipping and Refund Policy
4 - Other Delivery Procedures
To be defined by the customer
5 - Means of Payment
The available payment methods are:
(a) Paypal
(b) Debit/Credit Card;
(c) MBWay
(d) Multibanco Reference;
(e) Payment by Bank Transfer;
6 - Purchase Resolution
6.1. The Customer has a period of 14 consecutive days, counting from the day on which the order is placed, to return the order, without the need to indicate the reason, in accordance with 10th and following of DL nº 24/2014, of 14 /02.
6.2. The Customer may return it as long as the product is in the same condition in which it was sold, with no signs of use, in its original packaging and accompanied by all the accessories that make it up.
6.3. To return the product, Duvalvi provides a “free resolution” form, which must be sent to Duvalvi within 14 consecutive days, as mentioned in point 1. (Download the Form.)
6.4. The Customer is responsible for bearing the costs of returning the product.
6.5. The refund of the Customer's purchase amount will be made after validation of compliance with the return conditions described above, with Duvalvi having a period of 14 consecutive days for this purpose.
6.6. Reimbursement of payments will be made through the same payment method used by the Customer in the initial transaction or by bank transfer, if the payment method used does not allow it.
6.7. Duvalvi does not accept returns of personalized products according to the Customer's specifications, pursuant to the provisions of 17.º n.º 1 alínea subparagraph c) of DL n.º 24/2014, of 14/02.
6.8. See these conditions in: Shipping and Refund Policy.
7. Eligibility for Refunds and Exchanges
7.1. Your article must be unused and in the same condition in which you received it.
7.2. The item must be in the original packaging.
7.3. To complete the return, we require a receipt or proof of purchase and a “free resolution” form is available, which must be sent to Duvalvi within 14 consecutive days, as mentioned in point 1. (Download the Form.)
7.4. We only offer refunds for items sold at the regular price, items on sale cannot be returned.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange something for an identical item, send us an email to geral@duvalvi.com.
9. Late or missing refunds
9.1. If you still haven't received a refund, please check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
9.2. If you have already done all this and still have not received your refund, please contact us at geral@duvalvi.com or by contacting +351 263 144 261, from 9 am to 4 pm, every working day.
10 - Treatment and Security of Personal Data
10.1. In compliance with the provisions of the Personal Data Protection Law (EU Regulation 2016/679 - General Data Protection Regulation - RGPD) the COMPANY customer and website user may, at any time, exercise the rights of access, rectification, cancellation and communication of your data in the following ways: in the area of the website called “My Account”, by e-mail: geral@duvalvi.com or by contacting: +351 263 144 261, from 9 am to 4 pm, every working day.
10.2. If you wish to cancel your e-mail, you must do so using the e-mail address that is in our database, otherwise we will be unable to remove it.
10.3. The customer authorizes the COMPANY to automatically process the customer's personal data, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, management and execution of purchases and respective registrations, access control, including the use of "cookies" technology, which may be accessed by the COMPANY's service providers and suppliers, namely accounting and auditing companies.
10.4. How we use your personal information
By Personal Information, we mean Device Information and Order Information.
We generally use the Order Information collected to fulfill any order placed through the Site (including processing your payment information, handling shipping and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Analyze our orders for potential risks or fraud;
When aligned with the preferences you have shared with us, provide you with information or advertising related to our products or services.
We use the Device Information we collect to help us eliminate potential risks and fraud (especially your IP address) and, more often, to improve and optimize our Site.
The customer authorizes the COMPANY to disclose personal data and share their Personal Information with third parties that help us use their Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use Duvalvi How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to otherwise protect our rights.
For more information read our Privacy Policy.
11 - Other Rights and Responsibilities
11.1. Login
Each registered customer will use an E-mail that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.
11.2 Transaction Security
The Payment Methods are available through two platforms, Easypay with PCI Certificate (or just PCI DSS) which is the international standard for data security in the credit card industry.
Easypay has an annual audit that guarantees the greatest security control in the processing and secure storage of card data (learn more).
And Ifthenpay, which is a payment entity regulated by the Bank of Portugal, which provides Multibanco References and secure payments by Mbway.
11.3. Prices and Limitation on Existing Stock
Prices are shown in euros and include taxes and fees (VAT). The indicated prices are exclusive for the purchase through this site.
The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including due to restocking.
11.4. Ownership of Contents and Distinctive Signs
All data and contents of the website, including distinctive trade marks, are the exclusive property of the COMPANY or of third parties and as such are protected by law.
11.5. Content Errors
The COMPANY assumes no responsibility for any errors in the content of the website and the information provided. The COMPANY makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at any time and without prior notice.
11.6. Internet usage
The COMPANY will not be responsible for damages and inconveniences arising from the use of the Internet, including, for example, as a result of the rupture or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.
11.7. newsletter
Newsletters sent by e-mail are intended for the dissemination of promotions and general information about the COMPANY. The customer may receive the Newsletter from the moment he registers for the Newsletter or on the website, if there is no indication to the contrary in the registration form.
12 - Legislation and Forum
Any agreements and documents to which these sales conditions apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these conditions of sale apply will be submitted to the competent courts of Portugal.
LITIGATION
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity (RAL) for consumption, such as: CICAP - Rua Damião de Góis, 31 Loja 6, 4050-225 Porto / Tel. 225 029 791 or 225 508 349.
You can consult a list of RAL's by following the link:
List of RAL's
13 - Cookies
We use cookies. By using the Duvalvi website, you consent to the use of cookies in accordance with Duvalvi's privacy policy. Most interactive websites these days use cookies that allow us to retrieve user details for each visit.
Cookies are used in some areas of our website to enable the functionality of this area and to make it easier for visitors to use it. Some of our affiliates / advertising partners may also use cookies.
14 - License
Unless otherwise noted, Duvalvi and/or its licensors own the intellectual property rights for all material on Duvalvi.
All intellectual property rights are reserved. You may view and/or print pages from https://duvalvi.com for your own personal use, subject to the restrictions set out in these terms and conditions.
Should not:
Republish material from https://duvalvi.com.
Sell, rent or sub-license material from https://duvalvi.com.
Reproduce, duplicate or copy material from https://duvalvi.com.
Redistribute content from Duvalvi (unless the content is made specifically for redistribution).
15 - Responsibility
To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any implied warranties by law regarding satisfactory quality, fitness for purpose and/or use of reasonable care and skill).
Nothing in this notice will:
Limit or exclude our or your liability for death or personal injury resulting from our negligence.
Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
Limit any liability of ours or yours in any way that is not permitted under applicable law.
Or exclude any of our or your liabilities that cannot be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this notice:
15.1. are subject to the preceding paragraph; and
15.2. govern all liabilities under this notice or in connection with the subject matter of this notice, including liabilities arising under contract, tort (including negligence) and for any breach of statutory duty.
Insofar as the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.
16. Privacy Policy
The Privacy Policy describes how your personal information is collected, used and shared when visiting or shopping at https://duvalvi.com.
16.1. The personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your internet browser, IP address, time zone and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual pages or products you view, the sites or search terms that direct you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
- Cookies are data files placed on your device or computer and often include an anonymous unique identifier.
- Log files record actions that occur on the Site and collect data, including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address. email and phone number. This is called Order Information.
By Personal Information in this Privacy Policy, we refer to Device Information and Order Information.
16.2. How we use your personal information
We generally use the Order Information collected to fulfill any order placed through the Site (including processing your payment information, handling shipping and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- communicate with you
- Analyze our orders for potential risks or fraud
- When aligned with the preferences you have shared with us, provide you with information or advertising related to our products or services.
We use the Device Information we collect to help us eliminate potential risks and fraud (especially your IP address) and, more often, to improve and optimize our Site.
16.3. Share your personal information
We share your Personal Information with third parties that help us use your Personal Information as described above.
We also use Google Analytics to help us understand how our customers use Duvalvi How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to otherwise protect our rights.
16.4. behavioral advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
- Facebook
- Instagram
You can opt out of targeted advertising.
16.5. your rights
If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us.
In addition, if you are a resident of Europe, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or to otherwise pursue our legitimate business interests listed above. .
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
16.6. Data retention
When you place an order through the Site, we will keep your Order Information in our records, unless you ask us to delete the information.
16.7. Minors
This Site is not intended for persons under the age of 18.
16.8. Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
If you have any further questions and/or need more information, do not hesitate to contact us via email geral@duvalvi.com or contact +351 263 144 261, from 9 am to 4 pm, every working day.
17 - Certification
All products sold by DUVALVI comply with Portuguese legislation.
Under Article 63 of the new RJOC law, Law nº98/2015 of 18 August, we inform you that the daily quotations for gold, silver, platinum and palladium can be consulted at:
http://www.aorp.pt/quotes.php
We also make available the chart of the assay mark of the official model, issued by the INCM, as well as our Goldsmith Trade Title No. - Means of Distance Communication No. T7259, as required by law.
License No: T7259
Our data - e-mail: geral@duvalvi.com
Address: Rua Quinta de Santo Amaro 12, Vila Franca de Xira, Lisboa Portugal
Phone: +351 263 144 261
NIF: 516 754 599
Warning
- All articles are legally marked where applicable;
- All pieces are made in 925 Sterling Silver, unless otherwise specified;
- The site is managed by Duvalvit Pvt. Lda, with the taxpayer number PT516754599.
Any questions please contact us via email: geral@duvalvi.com or contact +351 263 144 261, from 9 am to 4 pm, every business day.
